Warranty Policy

Limited Warranty for HVAC Simulator

Nauman Innovation Group (hereinafter “Company”) warrants this product against failure due to defect in materials or workmanship under normal use.   All warranty periods begin on the date of shipment.  If a simulator fails due to defect during the applicable warranty period Company will repair or provide a new simulator at Company’s option at no charge. 

Warranty Period:

3 months without registration

12 months with proper registration

Warranty Conditions:

  1. To obtain the 12 month warranty, the simulator must be properly registered at www.hvacsimulator.com within 30 days of shipment date.
  2. The warranty applies only to the original purchaser.
  3. Defective simulators must be returned to the Company for repairs under warranty.  Company will provide a Return Merchandise Authorization (RMA) and UPS shipping label.

This warranty does not cover:

  1. Labor or other costs incurred by the purchaser for repairing, shipping, or servicing.
  2. Any subsequent owners.
  3. Failure or damage due to misapplication, abuse, improper use, unauthorized alterations or improper use.
  4. Failure or damage due to conditions beyond the control of the Company.
  5. Parts not supplied or designated by Company, or damages resulting from their use.

Need help?

Contact us at office@hvacsimulator.com for questions related to refunds and returns.